RETURNS OR EXCHANGES

Thank you for purchasing our air fryer products. To protect your shopping rights, please carefully read the following terms before requesting a refund or return.

I. Return Request Time

Customers can submit a return or refund request within 7 days of receiving the goods. Requests submitted after this period may not be processed.

II. Eligible Refund/Return Situations

Refunds or returns are eligible in the following situations:

Product has quality issues (e.g., malfunction, abnormal functions, etc.); Received the wrong model or product that does not match the order; The product was severely damaged during transportation; The product is significantly different from the product description on the page.

If you request a return for personal reasons (e.g., dislike, unfamiliarity with use, or functions not meeting expectations), the product must be in brand new, unused condition, and return shipping costs are usually borne by the buyer.

III. Non-Refundable/Returnable Situations

Refunds or returns are not supported in the following situations:

Used, disassembled, or man-made damaged products; Missing original packaging, accessories, or instruction manuals; Return requests submitted after the deadline; Discounted or clearance items; Damage caused by improper user operation.

IV. Refund Process
Contact customer service to submit a return/refund request;
Provide your order number and a description or photos of the product issue;
After approval, you will receive the return address and instructions;
The customer ships the returned item and provides the tracking number;
After receiving and verifying the item, we will process the refund within 3-7 business days.

The refund will be returned to your original payment account. The exact arrival time depends on the processing speed of the payment platform or bank.

V. Return Shipping Costs
We will bear the return shipping costs incurred due to product quality issues or incorrect item shipments;
For returns due to personal reasons, the buyer will bear the shipping costs;
Original order shipping fees are generally non-refundable.

VI. Return Address

Please do not ship the item back directly without confirmation from customer service.

Return Address:
3025 FOLSOM ST
SAN FRANCISCO, CA 94110

VII. Shipping Scope

This website currently only supports domestic shipping and returns within the United States and does not currently offer any international shipping or cross-border logistics services.

VIII. Billing Instructions

All air fryer products on this website are one-time purchases.

There are no automatic renewals or hidden charges;

No subscription or membership fees are offered;
Users only need to pay for a single order;
There are no recurring charges.

IX. Contact Us

If you have any questions regarding refunds, returns, or product issues, please contact us via our official email address, and we will assist you as soon as possible.